Terms & Conditions

This page explains Bambu’s terms and conditions for browsing this website and eating with us, seated or takeaway. Bambu is registered in england and wales, our VAT number is: 403150652.


Your use of this Web site

We’ve made an effort to ensure you can browse our website 24/7 however we’re not liable if this website for any reason or time is not online. This may be down to pre-planned maintenance or other unforeseen circumstances.

Likewise you’re not allowed to modify the contents of this website in anyway unless you have written consent from us. Our photographs, written copy and digital assets relating to our restaurant are copyrighted and use of these may violate copyright, trademark, and other laws.


Our prices and your payment

Although we’d like to think our prices displayed online are 100% accurate, we can’t always guarantee this. Sometimes our prices change so it’s always best to check with a member of the team within the restaurant first. Prices are subject to change without prior notice. Prices on our restaurant menu prevail.

If the prices are different we’ll only be able to honour the prices in store.

All prices are inclusive of VAT and there is no service charge to be added to the bill.

We accept all GBP cash and major UK debit and credit cards.

Deposit and Cancellation

A deposit of £10* per person may be required to secure a booking for busy periods or for a party booking of 7 people or more.

This sum will be credited to the final bill provided that there are no “no shows” on the day, or that the cancellation has been made according to the terms set out below.

A refund (or a credit) of this deposit will be given provided, the cancellation is made at least 6 hours in advance of the reservation time. Non cancellation (within the given time) or no-show for any reason, will deemed any deposit paid non-refundable and non-transferrable, or be used to set off bills for other attendees. Please understand that the deposit amount represents reasonable compensation to us of in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.

Cancellation can be made by telephone (where we will send you a text to confirm) or via email to [email protected]

*Please Note: For Events or Special Days, this cancellation policy may increased from 6 hours to 24 hours in advance, and the deposit at £20 per person. This will be clearly stated as part of the terms and conditions accordingly.

*In the unlikely event where we have to cancel special promoted days due to circumstances beyond our control, we will refund all deposits accordingly.

Refunds can only be given via the original form of payment. Card refunds will be processed in accordance by the terms of the card processing company.


Takeaway & Deliveries

Take away orders by collection may be placed by phone or via Deliveroo platform. Please use the Deliveroo platform for it’s delivery service.


Every now and then we like to publish special offers and promotions.Sometimes we may attach specific terms and conditions to the offer which must be followed but if not the following will apply:

  1. Promotions and vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  2. In the unlikely event of any dispute regarding a promotion or voucher, we reserve the right to withdraw the  offer at any time.
  3. We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value.


Limitation of liability

To the fullest extent permitted by law and for any circumstances over which Bambu has no control of the consequences or which Bambu could not avoid by the exercise of reasonable care, Bambu excludes all liability arising out of its supply of food, drink and service and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with the subject matter of these terms.

Stay up to date

From upcoming events to offers, specials and more, stay up to date with the latest information from Bambu Colchester.

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    Call us on 01206 866775

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    95 Quayside Dr, Colchester CO2 8GN
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